The idea of service
To respect for customers, understand them and offer them good products and services exceeding their expectations continually, be always their partners. This is what we have to uphold and promote the concept of service.
◇To boost research, design and improve the service is from the standpoint of the customers(or the consumers) but not from the company.
◇Perfect service system, strengthen the pre-sale, sale and after-sale service to customers in the use of commodities, emerging issues in time to help resolving the problem so that customers feel great convenience.
◇A high degree of attention to customer feedback, allow them to participate in decision-making and deal their feedbacks with them together is an important element of making customers satisfactory.
◇To do everything possible to retain customers.
◇The establishment of all customer-centered mechanism. The establishment of various institutions, service of process changes, etc., should be the customer needs for, customer views on establishing a rapid response mechanism.
The customer is always right
1 Customers are buying the commodity, not a troublemaker;
2 Customers understand what their needs and preferences, and this is precisely the need to gather business information;
3 Because customers have the "natural coherence", dispute with a customer is the same argument to all the customers.
Three elements of making customer satisfactory:
Commodities satisfaction: it refers to the customers are satisfactory with the quality of commodities.
Service satisfaction: it refers to a positive attitude of the goods which the customers bought with pre-sale, sale and after-sales service. No matter how well commodity is, how reasonable prices are, it has to rely on the services when it appeared in the market, “after-sales service creates permanent customers."
Corporate image satisfaction: it refers to the corporate strength and overall impression of the positive evaluation.
5S concept
"5S" means "Smile, Speed, Sincerity, smart, STUDY"
"5S" Concept is the most representative of a culture of service innovation, not only humanized full of the characteristics of the times, but it also possesses considerable operational.
Smile: it refers to a modest smile. Purchasing Guide treat the customers with caring heart may be issued genuine smile. Smile reflects the heart of thankfulness and the soul of tolerance, and it can represent cheerfulness, health and consideration. Rapid: it refers to the "prompt action", it has two senses: One is the physical speed, work as quickly, not to allow customers to wait too long. Another one is the demonstrated speed, Another is speed of demo. The sincere action and considerate heart of the shopping-guide can raise customers’ gratification so they do not feel the time is passing. The rapid action as energy is the important standard of service. Cordiality: if the shopping-guide has the cordiality of wholesouled service, the customers can feel it certainly. Work with sincere attitude, it is the important basic intention and basic principle of bear himself for shopping-guide. Handiness means shrewd, tidy and finished. Use clean manner to welcome customers, use handy, nimble and gentler action to adorn merchandises, use flexible attitude to gain customers’ trust. Investigation: at every time, we learn and on top of the knowledge of merchandises and investigate the customers’ psychology, the skill of reception and reply. So we are improved in the area of reception and will gain bigger success.
◇Of course, our corporation’s first aim is profit, but not only for money, even no have an eye to the main chance.
◇The profit is the pay of knight service. The process of pursuing profit is passed by hard offered, which make the customers give money to us with good cheer and gratefully.
◇We don’t eager for quick success and instant benefit or make service to rapine, ramp and cheating.
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Sealing Machine series
